The clinic helps develop prevention, guarantee equal access to care appropriate to your health and to ensure continuity of care and the best safety possible. The clinic ensures respect for your dignity and does not discriminate in access to prevention or care. The clinic ensures a right to respect for privacy and the confidentiality of your information.
Law No. 78-17 of 6 January 1978 and the texts adopted for its implementation to ensure that information technology at the service of every citizen and does not affect the rights or privacy or to individual and public freedoms. The clinic has a computer system for processing medical and administrative files for easier file management of patients, to facilitate communication between services and to achieve appropriate statistical work, in strict secrecy Medical. Unless you object, some information collected about you during your stay will be a computer record for the exclusive management of all administrative data. According to medical ethics and in accordance with Articles 34-40 of the Act, you can exercise a right of access and correction directly from the reception office for administrative information. It is recalled that any person proving his identity has the right to question the leadership responsible for implementing the automated processing on the content of personal data concerning him, and if so, to have it rectified.
Access to medical records
Once you are in hospital, a medical record about you is made. The clinic is required to protect the confidentiality of information concerning this matter. In accordance with the Law of 4 March 2002 on patients’ rights or rights holders, you have access to medical information in your file, either directly or by the physician you have designated as an intermediary in writing. The request must be made in writing to the Directorate General of the clinic. The communication of medical information will be provided by the physician in charge of your care. You can either view your file for free on the spot or request delivery of copies of documents. The cost of reproduction and possibly sending copies will be your responsibility. You can receive medical assistance for the consultation of medical information. Information is available in 8 days after the request for medical information under 5 years old and under 2 months for medical information of more than 5 years.
« Information on your health: according to current regulations, the doctor responsible for your care will tell you in an interview individual benefits and risks of frequent or severe, usually predictable, investigations and treatment proposed, and alternatives to proposed care.
« Conservation of the medical record: The decree of 29 April 2002 sets out how the conservation of medical information. Given the large volumes of records to be kept, they are archived on our premises or in stores specializing guaranteeing the confidentiality of data.
Access to the Commission on Relations with users and the quality of care
There are two ways to help us find a solution to any problems that might arise during your hospital stay:
one hand, the satisfaction survey that allows you to send us your comments and suggestions,
on the other hand you can take in case of problems the Commission on Relations with users by sending a letter to the President.
According to the law of March 4, 2002 on the rights of patients to respond to any problems you encounter with the medical team, administrative or caregiver, you are informed that a Commission of Relations with Users and Quality to support work in the clinic Elysium. The list of members of the Commission is available on request from the team. The Committee on Relations with users and the Quality of the management is responsible for ensuring compliance with the rights of users and contribute to improving the quality of care of patients and their families, and of support. It also aims to assist and guide anyone who claims to have suffered damage as a result of the activity of the institution or practitioner who pursue a liberal mode and provide information on the of conciliation and remedies available to him. It will analyze with you the facts you relate. If the dispute remains unresolved, it can by no means the rule, it will advise you on what steps to take and send proposals.
« Before entering the Committee on Relations with Users: You can contact the Supervisor of Floors that is responsive to patients. If no action is taken, you can request a meeting with the leadership of the institution by calling: +33 1 40 69 47 47. However, if you want to enter the Commission on Relations with users and the quality of care, it is recommended to send a letter stating your complaints to the Commission President at the following address:
President of the Commission on Relations with the users and the quality of care
3, rue de Marignan
Presence of non-disclosure
If you want your presence not be disclosed, report it on your admission. The kit will be made to maintain your anonymity and respect for privacy.
Respect for privacy
is still preserved, especially when all the acts done during your stay (care, toilets, transport inpatient services in the operating room …).
Designation of the confidential
Pursuant to the Law of 4 March 2002 on patients’ rights, you will be asked to designate a trusted person who may receive, if any, information about your health. This designation is made in writing to the doctor and you are free to modify, in writing, that designation during your stay. The person can, if you wish, you in your quest and attend medical appointments to help you in your decisions. The provisions relating to the appointment of someone you trust do not apply when a measure of guardianship is ordered. However, in this case the judge of guardianships may either confirm the mission of the previously designated person, or revoke it.
Legal protection of protected
If the patient is unable to manage his property, it is necessary that it be represented or assisted in order to safeguard its interests, according to the law of January 3, 1968 on the protection of incapacitated adults.
The right of minors to confidential care
The doctor can dispense with the consent of the holders of parental authority if the juvenile expressly objects to their consultation. However, the physician should initially try to obtain the consent of the minor in this consultation. If the minor continues to object, it must nevertheless be accompanied by an adult of his choice.
The Committee for the Fight against nosocomial infections (CLIN)
As part of the establishment of a commitment to quality care, implementation of prevention and the fight against nosocomial infections (that is to say the infections acquired during the stay in the facility ), is one of the priorities of the clinic Elysium. In accordance with the law of 1 July 1998 on strengthening the safety, clinical Elysium set up the CLIN It is composed of physicians, nursing professionals, executives, health care team, pharmacists. The fight against nosocomial infections is to:
Prevented by training, educating staff, implementing protocols for care and hygiene, using safe materials.
Monitor the development in collaboration with the medical laboratory and carrying out ad hoc surveys (prevalence) or continuous (incidence).
Control them when they appear to limit the effects and prevent their spread through treatment and care. We may, for your safety and that of other patients to develop measures of isolation.
Personal hygiene is the first of the prejudices against the risk of infection. If you know you are carrying a contagious disease or infection, tell the doctor responsible for your care. If you are given special instructions for your safety or that of other patients, we thank you for the scrupulously.
The Committee for the Fight against Pain (C.L.U.D.)
« Pain is not inevitable, it warns, is relieved and trafficking »
Today in the clinical treatment of pain is a daily concern of the medical team, anesthesiologists and nursing teams responsible for preventing and treating your pain. To enable us to implement the most appropriate means to you, do not hesitate to prevent caregivers of your pain. A ruler who will also be available to you, you will indicate the extent of your pain. We will show you how to use it when you arrive. The pain that book contains general information on the management of pain, you will also be provided.
The Committee on Drug and Medical Device Sterile (COMEDIMS)
The COMEDIMS is chaired by the pharmacist manager of the clinic and also includes in its organization and its participants CLUD presented above.
He participated in drafting the list of drugs and sterile medical devices whose use is recommended in the facility.
It coordinates the actions on drug use (in conjunction with CLIN and CLUD).
It promotes the establishment of an organization for monitoring and evaluation requirements.
It sets out the training to be implemented for medical and paramedical personnel.
A fact sheet on the transfusion was developed by the team of anesthetists in the clinic. It is given to you during your anesthesia consultation. Feel free to ask them all the information and explanations that you consider useful to understand this act.
Complaints and Claims
Code of Public Health
Article R.1112-91 « Any user of a health facility must be able to verbally express his grievances with officials of facilities. If this is impossible, or if the explanations received did not meet, he is informed of the possibility that he is to send himself a complaint or written complaint to the legal representative of the institution, or to see his complaint or claim in writing, for the same purpose. In the second case, a copy of the document is issued without delay.
Article R.1112-92 « All complaints and written complaints sent to the school are sent to his legal representative. Let it responds in a timely manner by notifying the complainant of the opportunity offered him to enter a mediator or he informs him that he shall make the referral.
The mediator doctor is competent to hear complaints or claims which are exclusively involved the organization of care and functioning medical service while a mediator is not a physician competent to hear complaints or claims unrelated to those issues. If a complaint or claim of interest to the two mediators, they are simultaneously captured.
Article R.1112-93 « The mediator, seized by the legal representative of the institution or by the person making the complaint or claim, found it. Except refusal or inability on the part of the complainant, the meeting takes place within eight days of referral. If the complaint or claim is made for a hospitalized patient, the meeting should take place as far as possible before leaving the facility. The mediator may meet with the patient’s relatives if he sees fit or at the request of the latter.
Article R.1112-94 « In the eight days following the meeting with the author of the complaint or claim, the mediator shall send a report to the Chairman of the Committee who shall without delay, accompanied by the complaint or the complaint, members of the commission and the complainant. In view of this report and after, if it thinks fit, met the author of the complaint or claim, the commission makes recommendations for a solution to the dispute or to the effect that the person be informed of conciliation or appeal before it. It can also issue a reasoned opinion in favor of closing the case. In the eight days following the meeting, the legal representative of the institution meets the author of the complaint or claim and attached to his letter the opinion of the commission. He sends this letter to members of the commission.
Any complaints should be addressed to the attention of Mr. Director General of the Institution.
Since 2003, the clinic Elysium is committed to the process quality and risk management. The objective of this approach aims to produce individualized care and quality. It focuses on security and can be vigilant and responsive to a fault. This is part of a wider policy of continuous improvement in quality-oriented management of the patient, safety and logistics functions. The continuous improvement of quality and risk management has been evaluated and certified by the Health Authority.